CLAIMS PROCEDURE
• Notification of claims to be within 6 months of a member’s death.
• Failure to do so within 6 (six) months will result in the benefit being forfeited.
• In the event of death a Claim Notification Form must be requested from Zisekele’s office and must be submitted together with the relevant supporting documentation.
DOCUMENTS TO BE SUBMITTED
• Fully completed claim notification form.
• The original or certified copy of the death certificate (BI-5).
• The original or certified copy of the claimant’s and deceased’s identity document
• A police report together with the post mortem in case of accidental death.
OTHER
• The turn around time for a claim is 48 hours on receipt of all required and completed documentation.
• Faxed copies must be clearly certified.
• The details of the Commissioner of Oaths with all the relevant details must be clearly legible. Documentation submitted other than those listed will not be accepted.
AFFADAVITS ARE NOT ACCEPTED.
• Zisekele Group funeral cover is underwritten by SANLAM Developing Markets Limited and is administered by Phakama.